Shipping Information
Fast, reliable, and secure delivery worldwide
Shipping Options
Standard Shipping
5-7 Business Days
FREE on orders over $150
Express Shipping
2-3 Business Days
$19.99
Overnight Shipping
Next Business Day
$39.99
Free Shipping Available
Enjoy free standard shipping on all orders over $150. No promo code needed - discount applied automatically at checkout.
Shipping Rates by Location
| Destination | Standard Shipping | Express Shipping | Overnight Shipping |
|---|---|---|---|
| United States (Lower 48) | FREE over $150 / $9.99 | $19.99 | $39.99 |
| Alaska & Hawaii | $14.99 | $24.99 | $49.99 |
| Canada | $19.99 | $34.99 | Not Available |
| International | $29.99 | $49.99 | Contact Us |
International Shipping Notice
International orders may be subject to customs duties and taxes imposed by the destination country. These fees are the responsibility of the recipient and are not included in your order total.
Order Processing
Order Placed
Your order is received and payment is processed securely
Processing
We carefully pick and pack your items (1-2 business days)
Shipped
Your order is on its way with tracking information provided
Delivered
Enjoy your new Star Shoes Brand sneakers!
Processing Times
Monday - Friday: Orders placed before 2:00 PM EST ship the same day
Weekends & Holidays: Orders placed after 2:00 PM Friday will process on the next business day
Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking information. You can track your package using:
- The tracking link in your shipping confirmation email
- Your account dashboard on our website
- Directly on the carrier's website (UPS, FedEx, USPS)
Delivery Confirmation
All packages require a signature upon delivery for orders over $200. For your security, we cannot leave expensive packages unattended.
Shipping Restrictions
| Restriction Type | Details |
|---|---|
| PO Boxes | Standard shipping only, no express or overnight options |
| Military (APO/FPO) | Standard shipping rates apply, allow 2-3 additional days |
| International | Some countries may have import restrictions on footwear |
| Holiday Seasons | Extended processing times during peak periods |
Frequently Asked Questions
If your order hasn't shipped yet, we may be able to update your shipping address. Please contact our customer service team immediately at [email protected] or call us during business hours.
Yes, we ship to most international destinations. International shipping rates start at $29.99 and delivery times vary by location. Additional customs fees may apply.
All shipments are fully insured. If your package is lost or damaged during transit, we'll work with the carrier to resolve the issue and send you a replacement at no charge.
If your order hasn't shipped yet, we may be able to upgrade your shipping method. Please contact us as soon as possible. Additional shipping charges will apply.
Have Questions About Shipping?
Our customer service team is here to help with all your shipping questions
Email Support
Phone Support
Mon-Fri: 9AM-8PM EST
Sat-Sun: 10AM-6PM EST
Store Location
4785 Madison Avenue
New York, NY 10022