Refund & Returns Policy

Return Period

At Star Shoes Brand, we want you to be completely satisfied with your purchase. You may return your items within 30 days of the original purchase date for a full refund or exchange.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Unworn and unused: Shoes must be in their original condition with no signs of wear
• Original packaging: Items must be returned in their original box with all tags attached
• Clean condition: Shoes should be free from dirt, stains, or odors
• All accessories included: Dust bags, extra laces, and any promotional items must be included
• Original receipt: Proof of purchase is required for all returns

How to Return Your Items

Follow these simple steps to return your Star Shoes Brand purchase:

Refund Information

Refund Processing Time

Once your return is received and inspected, we will send you an email confirmation. Your refund will be processed within 5-7 business days and credited back to your original payment method.

Refund Methods

• Credit/Debit Cards: Refunds appear on your statement within 5-10 business days
• PayPal: Refunds are typically processed within 3-5 business days
• Store Credit: Available immediately upon processing

Exchanges

We're happy to exchange your items for a different size or color, subject to availability. Exchanges follow the same process as returns:

1. Contact our support team to initiate an exchange
2. Return your original item following our return process
3. We'll ship your new item once we receive your return
4. If there's a price difference, we'll charge or refund the difference accordingly

Exchange Shipping: We'll cover return shipping costs for exchanges within the same product line. Cross-category exchanges may incur additional shipping charges.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items returned after the 30-day return period
• Shoes that show signs of wear, damage, or alteration
• Items returned without original packaging or tags
• Custom or personalized items
• Sale items marked as "Final Sale"
• Items damaged due to misuse or normal wear

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We'll arrange for a replacement or full refund at no cost to you.

When reporting damaged items, please include:

• Your order number
• Clear photos of the damage or defect
• Description of the issue

We stand behind the quality of our products and will resolve any manufacturing defects promptly.

International Returns

We accept returns from international customers within the same 30-day period. However, customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

Important: International customers may be subject to customs duties and taxes, which are not refundable and are the customer's responsibility.